Last updated: 5 May 2026
This Privacy Policy explains how EYFS Support with Serena collects, uses and protects personal information when you use this website or contact us.
Our website address is: https://eyfssupport.co.uk
For privacy-related questions, you can contact us at:
Email: serena@eyfssupport.co.uk
Correspondence address: Available on request
Who we are
EYFS Support with Serena provides EYFS support, consultancy, training and advice for nurseries, schools, Reception classes, childminders and early years leaders.
For the purposes of UK data protection law, EYFS Support with Serena is responsible for deciding how personal information collected through this website is used.
What personal information we collect
We may collect personal information when you:
- contact us by email or through a website form;
- ask about EYFS consultancy, training or EYFS Surgery sessions;
- make an enquiry about our services;
- interact with the website;
- manage your cookie preferences.
The information we collect may include:
- your name;
- your email address;
- your telephone number, if you provide one;
- your setting, organisation or role;
- the content of your enquiry or message;
- technical information such as your IP address, browser type, device information and cookie preferences.
Please avoid sending identifiable information about children unless it is necessary for your enquiry. If you do provide information about a child, setting, family or staff member, we will only use it for the purpose of responding to your enquiry or providing the service requested.
How we use your information
We use personal information to:
- respond to enquiries;
- provide information about our services;
- arrange consultancy, training or advice sessions;
- communicate with you about work you have requested;
- keep appropriate records of enquiries and services;
- manage and protect the website;
- comply with legal, accounting or regulatory obligations;
- manage cookie preferences and website functionality.
Lawful basis for using your information
Under UK data protection law, we must have a lawful basis for using personal information.
Depending on the situation, we may rely on:
Contract or pre-contract steps
When you contact us about a service, ask for a quote, book a session or receive support from us.
Legitimate interests
When we respond to enquiries, manage our website, keep business records, protect the security of the website and improve our services.
Consent
Where you choose to accept optional cookies or where we ask for your consent for a specific purpose.
Legal obligation
Where we need to keep records for tax, accounting, legal or regulatory reasons.
Contact forms and enquiries
If you contact us through the website or by email, we use the information you provide to respond to your enquiry.
We may keep enquiry records so that we can manage follow-up communication, provide services, respond to questions and keep appropriate business records.
Cookies
This website uses cookies and similar technologies.
Some cookies are necessary for the website to work properly. These may include cookies that remember your cookie preferences or support website security and basic functionality.
Where non-essential cookies are used, you can accept or reject them using the cookie banner. You can also manage your preferences at any time.
For more detail, please see our Cookie Policy.
Website analytics
At the time this policy was last updated, Google Analytics had not yet been added to the website.
If website analytics are added in the future, they may be used to help us understand how visitors use the website, such as which pages are visited and how people move around the site. This would help us improve the website.
Where required, analytics cookies will only be used if you choose to accept them through the cookie banner. This Privacy Policy and the Cookie Policy should be reviewed and updated when analytics are added.
Google Fonts
The website may use Google Fonts for its design. Where possible, fonts are self-hosted so that they are loaded from this website rather than directly from Google’s servers.
Comments and user accounts
This website does not currently allow public visitor comments.
This website does not currently allow visitors to create public user accounts.
If this changes in the future, this Privacy Policy should be updated.
Embedded content from other websites
Pages on this website may include embedded content from other websites, such as videos, maps, social media posts or other external content.
Embedded content from other websites behaves in the same way as if you visited the other website directly. Those websites may collect data about you, use cookies, embed additional third-party tracking and monitor your interaction with that content.
Where possible, embedded third-party content will be managed through the cookie banner or blocked until consent is given.
Who we share your information with
We do not sell personal information.
We may share personal information with trusted service providers where necessary to run the website or provide our services. This may include:
- website hosting providers;
- email providers;
- website maintenance or security tools;
- booking, form or communication tools, if used;
- professional advisers such as accountants or legal advisers, where necessary;
- regulators or authorities, where required by law.
We only share information where there is a proper reason to do so.
How long we keep your information
We only keep personal information for as long as necessary.
As a general guide:
- enquiry emails and contact form messages may be kept for up to 2 years;
- client and service records may be kept for up to 6 years where needed for accounting, legal or business records;
- cookie preference records are kept for the period set out in the Cookie Policy;
- website security logs may be kept for a limited period to protect the website.
When information is no longer needed, we will delete it securely or anonymise it.
How we protect your information
We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure.
This may include using secure website hosting, access controls, WordPress security measures, updates, backups and appropriate administrative safeguards.
However, no website or email system can be guaranteed to be completely secure.
Your rights
Under UK data protection law, you have rights over your personal information.
These may include the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct inaccurate information;
- ask us to delete your information in certain circumstances;
- ask us to restrict how we use your information;
- object to certain uses of your information;
- withdraw consent where we rely on consent;
- complain to the Information Commissioner’s Office.
To exercise your rights, please contact us using the details above.
Complaints
If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
When we make changes, we will update the “Last updated” date at the top of this page.